Terms & Conditions
Terms and Conditions
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Effective Date: 12 February 2026
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Welcome to Energy Johnson Concierge. These terms apply when you use our website or services. By using our site or engaging our services, you agree to these terms.
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1. About Us
Energy Johnson Concierge is a luxury lifestyle management and concierge firm based in Downtown Dubai, operating across Dubai, London, Marbella and other premium destinations worldwide.
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Energy Johnson Concierge
Fountain Views Tower 3, Downtown Dubai, UAE
Email: info@energyjohnson.com
Phone: +971 52 881 8032
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2. Our Services
We offer a range of luxury concierge, lifestyle management, relocation, and property acquisition services. The specific details, scope, and pricing of each service will be agreed with you before we begin.
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3. Bookings and Payments
All bookings are subject to availability and confirmation by our team.
Payments are processed securely through third-party payment providers.
Pricing will be communicated clearly before any commitment.
Certain services may require a deposit or advance payment.
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4. Your Responsibilities
When using our services, we ask that you:
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Provide accurate and up-to-date information.
Communicate any changes to your plans or requirements promptly.
Treat our team and partners with respect.
Comply with any venue, provider, or local regulations that apply to your booking.
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5. Cancellations and Refunds
Cancellation terms will be specified at the time of booking each service.
Where third-party suppliers are involved (hotels, venues, airlines), their cancellation policies may apply.
Refunds, where applicable, will be processed within 14 business days.
Some bespoke or time-sensitive services may be non-refundable once confirmed.
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6. Our Commitment to You
We are dedicated to delivering exceptional service. While we work with trusted partners and suppliers, please note:
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We act as an intermediary for certain third-party services and are not liable for their performance.
We will always do our best to resolve any issues promptly and professionally.
Recommendations are made in good faith based on our experience and network.
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7. Intellectual Property
All content on our website, including text, images, logos, and design, is owned by Energy Johnson Concierge and protected by intellectual property laws. You may not reproduce, distribute, or use our content without written permission.
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8. Limitation of Liability
We take great care in everything we do, but:
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We are not liable for circumstances beyond our control (weather, travel disruptions, third-party cancellations).
Our total liability for any claim is limited to the amount you paid for the specific service in question.
We are not responsible for any indirect or consequential losses.
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9. Privacy
Your personal information is important to us. Please see our Privacy Policy for details on how we collect, use, and protect your data.
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10. Changes to These Terms
We may update these terms from time to time. Changes will be posted on this page. Continued use of our services after any changes means you accept the updated terms.
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11. Governing Law
These terms are governed by the laws of the United Arab Emirates. Any disputes will be resolved through the courts of Dubai, UAE.
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12. Contact Us
Questions about these terms? Get in touch.
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Energy Johnson Concierge
Fountain Views Tower 3, Downtown Dubai, UAE
Email: info@energyjohnson.com
Phone: +971 52 881 8032