Privacy Policy

1. Who We Are

Energy Johnson Concierge
Fountain Views Tower 3, Downtown Dubai, UAE
Email: info@energyjohnson.com
Phone: +971 52 881 8032

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2. What We Collect
When you interact with us, we may collect:

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Your name and contact details (so we can reach you).
Booking and service preferences (so we can tailor your experience).
Payment information (processed securely by third-party providers, we never store card details).
Website browsing data such as cookies and analytics (to improve our site).

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We only collect what we need to deliver an exceptional service.

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3. How We Use Your Information
We use your information to:

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Deliver and manage the services you request.
Process bookings and payments.
Keep you updated about your services and account.
Send you offers and news (only with your permission, and you can opt out anytime).
Improve our website and your experience.
Meet legal and regulatory requirements.

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4. Who We Share It With
We never sell your data. We only share information when necessary:

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With trusted partners who help us deliver your experience (venues, travel providers, property agents).
With secure payment processors.
With professional advisors when required by law.

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All partners are bound by strict confidentiality agreements.

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5. International Services
We operate in Dubai, London, and Marbella. Your information may be transferred between these locations with appropriate safeguards in place to keep it protected.

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6. How Long We Keep It
We only keep your information for as long as needed. Service records are retained for up to 7 years for legal compliance, and marketing preferences are kept until you tell us otherwise.

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7. Your Rights
You are in control of your data. You can:

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Request a copy of the information we hold about you.
Ask us to correct or update your details.
Ask us to delete your information.
Opt out of marketing communications at any time.
Request that we limit how we use your data.

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Simply email us at info@energyjohnson.com with the subject "Privacy Request" and we will respond within 30 days.

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8. Cookies
Our site uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. See our Cookie Policy for details.

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9. Security
We take the protection of your data seriously. We use industry-standard security measures including encryption and secure access controls to keep your information safe.

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10. Changes to This Policy
If we update this policy, we will post the changes on this page. For significant updates, we will let you know directly.

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11. Contact Us
Questions about your privacy? We are happy to help.

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Energy Johnson Concierge
Fountain Views Tower 3, Downtown Dubai, UAE
Email: info@energyjohnson.com
Phone: +971 52 881 8032